Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

Orders & Shipping

99% of our orders are delivered within 48 hours of the day they were ordered (if ordered before 6pm). We aim to bake and dispatch each order as fast as possible.

Please provide as much information as possible (including images) and send to and we will aim to provide a swift resolution. You can see the rest of our re-shipping and refund policy here.

We ship our cookies all over Thailand. We do not ship internationally. 

Not at the moment. We are still in the learning phase regarding creating the perfect vegan cookie without eggs or butter. 

We do not accept collections. Cookie Jaa is currently 100% online cookie delivery.

We accept all major credit and debit cards as listed on our site, and other payment methods are available, including bank transfer. We are currently unable to accept cash on delivery. 

Yes - we are able to cater for regular trade / wholesale orders and one-offs including bulk / parties etc. Contact us with your requirements.